My mum has been cared for by The Oaks since August 2020. Despite it being such an uncertain time, the staff and management have worked with us to get the best of visits and contact. They have taken the necessary precautions when needed to keep Mum safe, introduced invaluable video calls and window visits, and have gone above and beyond to progress and ease restrictions when possible.
Even when we were unable to physically see my mum, we always knew she was in safe hands. My mum has behavioural challenges, and the staff not only care for her, but they actually care about her and show genuine love and respect for her, which we are so grateful for.
I have no doubt in recommending The Oaks to prospective residents and their families, and under its new management, I can only see it improving further.